PROCESSING & SHIPPING TIMES
Normally, we are able to ship orders within 48 business hours. However, please note that during product launches, we ask for up to ten business days of processing times as we see a large influx of orders in a short amount of time. (May, June, August, September, November, December)
Please note that processing time and transit (shipping) time are different. The customer is responsible for the shipping charge, which is directly sent to the postal carrier. That is for the transit time, or the amount of time your package will take to be delivered to you once the carrier has it. It does not include processing time.
SHIPPING – GENERAL
It is the responsibility of the customer to contact the postal carrier directly for any sort of detailed tracking information, including if your package is marked as delivered but you did not receive it. The Budget Mom LLC is not responsible for misdelivered packages and such inquiries need to be discussed directly with the postal carrier.
A parcel is considered lost if it has been in the postal system for 15 or more business days for US orders. We cannot accept responsibility for delays caused by the courier.
SHIPPING – UNITED STATES
All orders within the United States are shipped via USPS. Shipping rates are calculated at checkout by the weight and set directly by the carrier. You may notice our rates are on the higher end; unfortunately, that’s mainly because our warehouse is in Eastern Washington. The further you live from Washington State, the more expensive shipping will be.
Orders are shipped out daily, Monday-Friday. Once you order, please allow up to 48 business hours (2 business days) of processing time before your order ships.
SHIPPING – INTERNATIONALLY
We currently ship to all international countries. International orders are shipped out every Tuesday and Thursday. Our international shipper is UPS, then once the package arrives to the destination country, it gets handed to the main shipping company (Canada Post, Royal Mail, etc.) for delivery to you.
Transit times when shipping internationally vary greatly as customs times are always changing. Typically, packages get to Canada within two weeks, and to Europe within three to four. Again, these are just what we’ve noticed is typical; they vary greatly.
Any duties and fees that are due upon pickup or delivery of your package are at the expense of the customer.
RETURNED PACKAGES
If the postal carrier returns your package due to an undeliverable or incorrect address, all return fees are at the customer’s expense. If you’d like your package reshipped, you will be responsible to pay for the new shipping charge, plus the return fee. SHIPPING IS NON-REFUNDABLE. The Budget Mom LLC. is not held responsible for mistakes made by the customer.
DAMAGED PRODUCTS
If you receive your package and notice that there is damage done to your product(s), please immediately contact us at Support@TheBudgetMom.Com. We will request photos and/or videos of the damage so we can ensure our printing company knows of the defect or file a claim with the postal carrier if there are signs of obvious mishandling of your package during transit. Customers must reach out to us within 30 days of their order date to get reshipped or reimbursed for damaged products.
RETURNS, REFUNDS, EXCHANGES
We do not allow returns, refunds, or exchanges of any kind on shipped or downloadable products. Once your shipping label has been printed and your order has begun processing, modification requests to your order in any way will not be able to be accommodated.
DOWNLOADABLE PRODUCTS (PDF)
There are absolutely no returns, exchanges, or refunds of any kind for any printable item. These purchases are sent to you immediately after payment. It is the responsibility of the customer to do research of the item they are purchasing, and feel free to email Support@TheBudgetMom with any questions.
It is against our Shop Policies to share the file with anybody (other than a third-party printing service), sell the file to anybody else, sell print outs of the file to anybody else, upload the file to the web, use the file in personal giveaways, classes, etc., use the file for commercial use, or manipulate the file to sell. Please note that The Budget Mom LLC. will terminate access to the file if these terms of use are violated. Purchase does not transfer rights. By purchasing digital items from TBM Shop, you have agreed to the full terms listed above.